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The CD-ROM Shop FAQ (Frequently Asked Questions)

Thanks for stopping by, we appreciate your business and will do just about anything to satisfy our customers. At the suggestion of several of our repeat customers, we have compiled the following list of commonly asked questions. If your question is not on the list, please feel free to send me email at pjm@cdromshop.com I will do my best to answer any and all questions that you may have about our establishment. Sincerely, Peter-John Maxwell Proprietor, The CD-ROM Shop

• What is the CD-ROM Shop privacy Policy?
• What does "PREBOOK" mean?
• Do you sell or buy any used software?
• What is the difference between the Jewel Case and Box versions?
• The same CD-ROM is shown with two different prices. Why is that?
• Some products listed as "NO RETURN". Why is that?
• I add an item to my shopping basket, but when I go to the shopping basket it tells me that it is empty. How do I fix this?
• I'm looking for a product that is not listed in your catalog. Can you help me?
• I'm looking for a CD-ROM on a specific topic, but I don't know the name of it. Can you help me?
• I am interested in a product in your catalog. How can I find out more about it?
• Should I be concerned about the security of my credit card information?
• I still don't trust this new-fangled secure transactions thing. Can I place my order by fax or phone?
• I would like to find out the status of an order I have placed.
• My company has a product that we would like the CD-ROM Shop to carry. How do I get it listed?
• I have a question that isn't answered here

What does "PREBOOK" mean?

Do you sell or buy any used software?

What is the difference between the Jewel Case and Box versions?

The only difference between the Jewel Case, and Box Versions of a CD-ROM title is that the Boxed Version comes in a large cardboard box, with more cardboard on the inside of the box as a stiffener, with still more dead trees used to hold the actual Jewel case in place.

I am told by the publishers that this is done to a) Increase the shelf exposure of the CD-ROM title in a traditional retail store, and b) to increase the "perceived value" when people pick up the package and it feels heavy. In actual fact, both the Jewel Case, and Box versions of the CD-ROM titles contain the identical software.

Because of the environmental impact of all of this unneccesary packaging, I am trying to persuade the publishers to ship us only the Jewel Case versions.

The same product is shown with two different prices. Why is that?

We get our stock from many different suppliers, and this is often at considerably different prices. We pass the savings on to you. When we are out of stock on the cheaper version of a product, it is removed from our web page, leaving only the more expensive product. The actual item itself is identical.

Some products are listed as "NO RETURN". Why is that?

Products that are listed as "NO RETURN" are closeout items on sale. Once we sell all of the copies on hand, we will be discontinuing the title. Hardware items are also non-returnable.

I add an item to my shopping basket, but when I go to the shopping basket it tells me that it is empty. How do I fix this?

In your web browser, you need to change a configuration option.
To do this in Netscape
go to Options -> Network Preferences -> Cache
Change the "Check Documents" option to be "Every Time"
To do this in Microsoft Internet Explorer
go to Edit -> Options -> Advanced -> Cache -> Change "Update pages" to "Always"
This will fix the problem.

I'm looking for a product that is not listed in your catalog. Can you help me?

We only list products we actually have in stock, but we can get just about any computer product on the planet. If you would like us to send you a price quote for a particular product that you don't see listed, just fill out the form below. We can usually get back to you via email within 24 hours (48 hours on a weekend).

Your Email Address:
First Name: Last Name:
Platform (choose one):
Windows MacOS Xbox Playstation 2 PSP Playstation Gameboy Advance Palm Linux
The titles that you are looking for (one per line):

I'm looking for a software or hardware product for a specific purpose, but I don't know the name of it. Can you help me?

Your best bet is to try to find the category page that best matches what you are looking for. For the Windows categories click here, and for the Mac Categories click here.

If you can't find what you are looking for in the categories, you can use the keyword search. For the PC Keyword Search click here, and for the Mac Keyword Search click here.

If that still doesn't work, you can fill out the following form and we will do our very best to get back to you quickly with a list of products that may be appropriate.

Your Email Address:
First Name: Last Name:
Platform (choose one):
Windows MacOS Xbox Playstation 2 PSP Playstation Gameboy Advance Palm Linux
Please enter a brief description of the products you are looking for:

I am interested in a product in your catalog. How can I find out more about it?

If the product name is clickable, you can click on it to get a description/review of the product.
If there is no product information, or if you require further information, please fill out this form and we will provide you with any additional information you require.

Your Email Address:
First Name: Last Name:
Platform (choose one):
Windows MacOS Xbox Playstation 2 PSP Playstation Gameboy Advance Palm Linux
The products that you would like more information about(one per line):

Should I be concerned about the security of my credit card information?

The CD-ROM Shop uses SSL secure transactions so that you can be GUARANTEED that your credit card information will remain secure. We use Verisign, the leader in online security, as our secure server certificate issuer. Click here to view our organization's information:
The CD-ROM Shop has been in business on the web since 1993.
We predate almost all other online retailers.
With over 12 years online experience,
you can rest assured that you are dealing
with a reputable company with a long track record.

I still don't trust this new-fangled secure transactions thing. Can I place my order by fax or phone?

I have a question that isn't answered here.

If you have a question that you can't find the answer to here, you can send us email by clicking here, or you can fill out the following form. We welcome your question, and if it is a popular one, it will soon appear on this document:
PLEASE NOTE: If you are already a CD-ROM Shop customer, please DO NOT use this form.If you have a question about your order, reply to the email confirmation message that you received. We answer existing customer inquiries before any others.
We are a retailer for computer software and hardware, not the manufacturer. If you are looking for technical support for a product, please contact the manufacturer directly.

Your Email Address:
First Name: Last Name:
Please enter your question here:

I would like to find out the status of an order I have placed.

We now have an automated tracking system for order status:

Customer Number: Order Confirmation Number:
Your email address:

NOTE: Due to the large number of items carried by the CD-ROM Shop, occasionally data errors occur in product descriptions and/or prices. The CD-ROM Shop reserves the right not to process any order due to errors in pricing or product descriptions. We will endeavor to inform the customer of the error at the earliest possible time.